SPA is a synonym to exceptional customer service, great time and relaxation. To make sure that customer service is up to the highest standard, also all IT systems have to be on the same level.
Enkora Customer Service management is a perfect tool for SPAs to combine all customer relations within the same account to ensure that nothing gets forgotten and customers can access all services with no hassle.
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Fully centralized management and reporting give complete information for marketing and operational decision makers
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Integrated reservation system makes sure that all treatments can be accounted for in customer loyalty schemes
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Electronic purse allows customers to purchase refreshments, access services and identify themselves within the SPA, without handling physical money
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Web-based interfaces allow easy remote and distributed sales of treatments and SPA packages, for example from hotels and travel agents